Support

Questions

Pre-orders

You pay a refundable deposit to reserve your piece. The balance is charged when it ships, and we email you 48 hours before we take it.

Yes, any time before it ships, for a full refund of your deposit.

Shipping & delivery

Canada and the United States. Shipping within Canada is free. US orders are calculated at checkout, and duties and taxes are the recipient's responsibility.

Orders leave within 1–2 business days and arrive in 2–7 business days depending on province or state. You get tracking the moment it ships.

Returns & exchanges

30 days from delivery. Items must be unworn and unused, tags attached, in the original packaging, with clean soles on footwear. Return shipping within Canada is on us.

Yes, subject to availability. Because runs are small, the fastest route is usually to return for a refund and reorder the size you want before it sells out.

Product & care

Nothing special. Machine wash cold on gentle, tumble dry low. The treatment is permanent and does not wash out or need re-proofing.

No. Each colourway drops once. Sold-out pieces move to The Vault and stay there.

Still stuck? Email us and a human replies within one business day.