Product Care

Built to last several winters. Here is how to get them.

Jackets — washing

• Machine wash cold, gentle cycle, with a technical-wash detergent. Do not use ordinary detergent, fabric softener or bleach — all three coat the fibres and kill the water repellency.
• Close all zips and fasten the storm flap before washing. Empty the pockets.
• Run a second rinse. Detergent residue is the most common cause of a jacket "wetting out".
• Tumble dry low with two or three dryer balls. The tumbling is what redistributes the down and restores loft — line drying alone leaves it clumped.
• Do not dry clean. Do not iron. Do not wring.

Jackets — how often

Two or three times a season is plenty for most people. Washing more often than it needs shortens the life of the shell. Spot-clean collar and cuffs between washes with a damp cloth and a little technical wash.

The hydroreactive finish

The finish is bonded into the shell, not printed on top of it. It does not wash out, fade with use, or need re-proofing. It reacts to water and returns to its resting state as the shell dries — that cycle is repeatable indefinitely. Nothing you do in normal wear or normal washing will wear it out.

Water repellency

The durable water repellent (DWR) treatment on the outer face is the one thing that does degrade with use. When water stops beading and starts soaking into the face fabric, the jacket has not failed — the DWR has simply worn thin. Restore it by washing as above and then tumble drying low for 20 minutes; heat reactivates it. If beading does not return, apply a wash-in or spray-on DWR product following its instructions.

Footwear

• Knock off loose snow and grit after each wear. Road salt is the single most destructive thing your boots will meet.
• Wipe salt lines with a cloth dampened in a 1:1 solution of white vinegar and water, then wipe again with plain water and let dry.
• Dry at room temperature, away from radiators, vents and direct heat. Heat cracks leather and separates adhesives.
• Remove the insoles to dry them separately. Stuff the boots with newspaper to hold their shape and pull moisture out.
• Never put boots in a washing machine or a tumble dryer.
• Condition leather panels two or three times a season with a neutral conditioner.

Storage

• Store jackets uncompressed on a wide hanger, or loosely folded in a breathable bag. Long-term compression permanently damages down.
• Store clean. Body oils and food residue attract insects and degrade fabric over a summer.
• Keep both jackets and boots somewhere cool, dark and dry. Not a damp basement, not a hot attic, not sealed in plastic.

Repairs

A small tear, a failed zip pull or a loose seam is worth repairing rather than replacing. Email [SUPPORT EMAIL] with photographs and we will tell you whether it is a manufacturing defect we cover, or arrange a paid repair. We would rather fix a piece than sell you a new one.

Contact

FrostPepper Labs Inc.
[BUSINESS ADDRESS]
Toronto, Ontario [POSTAL CODE]
Canada
[SUPPORT EMAIL]
[PHONE]